Quotes to Live By
“Businesses are not paid to reform customers. They are paid to satisfy customers.”
– Peter Drucker
“Denial is tragic. Delay is deadly.”
– Gary Hamel
“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”
– Jack Welch
“All industries, manufacturing and service, are subject to the same principles of management.”
– W. Edwards Deming, preface, Out of the Crisis
“Learning is not compulsory…neither is survival.”
– W. Edwards Deming
“Most managers think the key to growth is developing new technologies and products. But often this is not so. To unlock the next wave of growth, companies must embed these innovations in disruptive new business models.”
– Clayton Christensen, back cover of “the book Seizing the White Space”
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
– Sam Walton
“Occasionally, a visionary leader…intuitively understands what it takes to innovate a business model or to build an entirely new one.”
– Mark W Johnson, Chairman, Innosight in “Seizing the White Space”
“I have come to the conclusion that most companies segment markets the wrong way, making it hard for them to spot real opportunities for innovation.”
– Clayton Christensen, Foreword, Innovator’s Guide to Growth
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