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David Meerman Scott – BMA B2B UNLEARN Conference 2009

Before David’s talk today, I had the opportunity to chat with him for a while. We had been talking in backchannels for quite some time and it was great to finally connect in person. I learned throughout our conversation that we have similar backgrounds in financial services, data products and negative events in both of our lives have served as motivators.  He also gave some customized advice on how he thought I should proceed in my journey to transform companies marketing.

After lunch he gave a highly intense 50 minute speech. He talks fast (as do I) so I think I missed a little bit of the talk in this blog post, but I hope that you are still able to glean the vlaue out of it that I did, seeing him live brought his ideas to a new level for me. He’s done a fantastic job of simplifying the complex, we shoudl all learn from his example.

Without further delay, here is my live blog post of his talk (please forgive brevity and language errors):

In the past 30 to 60 days have you used or replied to the following media:
Direct mail – 3% replied
Mainstream Media – 22% replied
Print Yellow Pages – 3% replied
Google, etc 100% replied
Tapped peer to peer network to get URL 80%

Why are we still focused on the 2-3% methods rather than the 80% and 100% methods?

Cindy Gordon at Universal Orlando told 7 just people the wizarding world of Harry Potter. Mainstream media and other people followed – when 7 = 350,000,000 million

What are we after? Attention. Cindy Gordon earned that attention via a Midnight conference call with 7 people.

David Meerman Scott – in 2002 he was fired laid off from Thomson for practicing cutting edge marketing. People are afraid of content based marketing. They are still afraid of it. THis fear is harmful in a multitude of ways.

Dentist in Boston. Started a blog. Wrote “Healthy Mouth, Healthy Sex” a free ebook. The ADA hated it. Her business is now doing $1 million dollars a year.

“You must unlearn what you have learned.” –Yoda

Prospects. Tell your story to an interested market.

Every hotel web site is the same. Boring, product focused.

Imagine a hotel website that was customized for each buyer? Businessperson, corporate travel manager, family choosing a vacation spot, wedding planning, event planner, etc

Who are your buyer personas?

What do you want your buyer personas to believe?

You can…
Buy attention…TV attention (talked about how silly CPM banners are would you like to buy space on the back of his laptop?)
Beg for attention…
Bug for attention…
Earn Attention…the best way…in the new rules!!!

Example: Approva
Internal Auditors…. iloveagoodaudit.com
Videos on Youtube “Happy Birthday Sarbanes Oxley”

On the web, you are what you publish…

It’s all about people…and some people aren’t playing nice on social media…

He put 14,000 post it notes on Jaguar, 3M liked it and contacted him. He asked for $2,000 for more notes. They said no. They got slammed and destroyed a positive thing.

If your mother would say it wrong, it probably is.

Encourage sharing…

Why do people use this Gobbledygook? 350 most overused phrases. Then counted the number of times this was used. The Gobbledygook Manifest.

Visual Gobbledygook – don’t do it.

Parents against reprehensible metal music…was a bait and switch – Toyota Matrix 2009

Causes this  “You are trapped on this website, you are screwed” syndrome

The back button is the 3rd most used web feature. (Sad isn’t it?)

You must lose control of your marketing!!!

The Grateful Dead allows bootlegging of their concerts and  music. Millions of people download it and adore the music. Lose control of your marketing… (I’d like to point out that this is not a new concept great to see an old school example)

Example: Mailer Mailer – made a whitepaper totally free – created a 20x increase in downloads – all for abandoning the email address! A good trade you should all make.

Put down roots – be where your audience is.

Kadient – The new rules of sales enablement – landscape rather than portrait, color rather than black and white.

Point the world to your virtual doorstep! Queensland, Australia had a contest, 34,000 entries and one guy creating content once he won.

FEAR – You have to unlearn what you learned

We want 330,000 people to be in Public Affairs.  In a world where people block social media, the Air Force promotes and social media.

I can’t do this…I’ve heard every excuse in the world…if a B2B German Toilet company can do it, you can.

STOP MAKING EXCUSES!!!

David like my recent post about VP of Communications at Universities enough to tweet it, check it out!

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Professor Eric Clemons: Time for Some New Senior Vice Presidents?

Danny Sullivan made a great reply to this Eric Clemons’ previous post on TechCrunch today. As you know, I’ve been pretty quiet here on my blog lately. I’ve been busy on the phone, organizing speaking, planning a book and talking to people about really changing the world either as an executive and/or as a consultant while quietly executing some search projects.

In the “cage match” post, there is one phrase that got me out of my silence because the ignorance was too much for me to hold my tongue… Eric Clemons said:

“Mr. Sullivan argues that in all his years thinking through and working through issues in internet advertising he has never heard any company or any individual complain about paid search. In contrast, I have been hearing this complaint from senior vice presidents in travel companies for years, and this year the chorus has been joined by retailers and manufacturers”

Dear Mr. Clemons,

Continue reading Professor Eric Clemons: Time for Some New Senior Vice Presidents?

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Barney Harford Now Orbitz CEO – Welcome to Chicago

For the past few years, I thought that there might be a new entrant to Chicago’s Internet scene. It was exciting to me because Chicago could certainly use some geographic diversity in it’s leadership. For a long time, it looked like that person would be Mark Cuban, but it now appears that he will not be the high bidder for the Chicago Cubs. That is kind of a bummer as it would have probably made Wrigley Field a playground for the who’s who of the Internet people like Michael Arrington, Jason Calacanis, Gabe Rivera and many venture capitalists. BTW, you are still welcome guests irregardless.

They say that when one door closes another one opens and apparently Barney Harford is the gentleman that was actually meant to darken the doorway. He’s had extensive experiences in Asia and elsewhere for Expedia and more recently as an advisor to Kayak.com and eLong. As mentioned in the article linked to above, I strongly believe that geographical diversity is important to high performing corporate cultures and I praise the Board of Directors for this choice. It is my hope that this will effect Chicago’s landscape in a positive way far beyond Orbitz. Time will tell.

Continue reading Barney Harford Now Orbitz CEO – Welcome to Chicago

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Search Engine Strategies Chicago 2008: Video Search Engine Optimization

Moderator:
Anna Maria Virzi, Executive Editor, ClickZ

Speakers:
Ed Kim, Chief Executive Officer, Red Bricks Media
Greg Jarboe, President & Co-founder, SEO-PR
Steve Espinosa, Director of Product Development & Management, eLocal Listing, LLC
Gregory Markel, Founder/President, Infuse Creative, LLC
Barbara C. Coll, CEO, WebMama.com Inc.

I didn’t get to attend this session due to other conference activities.

However, I did learn that Greg Jarboe is working on a book about Youtube (I’d love to contribute or read an early version if you are reading this btw).  I look forward to seeing it.

I’d encourage people to check out my highly ranked post “How to do Youtube Video View (Search) Optimization” in addition to other posts about this session.

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Search Engine Strategies Chicago 2008: Search Engine Marketing and Consumer Packaged Goods

Moderator:
Mark Jackson, Search Engine Watch Expert & President/CEO, VIZION Interactive
Internet Marketing Speakers:
Brian Lipman, Interactive Marketing, ConAgra Foods
Randy Peterson, Search Marketing Innovation Manager, Procter and Gamble
Beth Uyenco, Global Research Director, Microsoft’s Advertiser and Publisher Solutions Group
Eli Goodman, Search Evangelist, comScore, Inc

Matt Wilburn, Senior Director, CPG, Matt WIlburn and Beth Uyenco went over example of how CPG companies are starting to use search. I missed Eli’s position of the session and Brian Lipman discussed the Hunt’s response to the tomato scare earilier this year and talked about the importance of cycle time. Randy Peterson’s talk was very similar to the 2007 Consumer Package Goods session.

Matt Wilburn, Yahoo!

Search Marketing for CPG Brands – Search provides scale and relevance for CPG brands percomScore study.

Is there brand equity in search results? Yes! Brand awareness rises 160% for items in search results

2009 need – greater accountability! 98% said a lack of standardization in reporting of internet statistics

Metrics that Matter – If you can’t tie odd knots, tie a lot of them…

Accountability will drive adoption of search…digital shows better ROI than broadcast

Beth Uyenco, Microsoft:

How search fits into the digital lifestyle of CPG’s primary shoppers

Moms are experienced and tenacious “Searchers”

86% feel that search engines are the best way to find information – compare prices, find retail locations, gather production information, product reviews, find sales, coupons and incentives

Women prowl for ‘good deals’ – how can we get them smart before the cart?

While the Internet has changed the shopping game, but its just trickling down to CPG…

Price leveler, ratings/reviews, trusted sources

Toilet paper surprisingly is researched at a high level

Randy Peterson, P & G

Presented 10 myths

70% of CPG searchers believe you are not a leading brand if you are not on page one of the search engine results page for the product type

Position matters and evidence is increasing that this increases brand recall

Reduce prices through improved quality scores.

Competitor isn’t there, why do I need to be?

Lipman
Rapid Response SEM Process: Identify the issue, Understand the issue, Respond

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Search Engine Strategies Chicago 2008: The Convergence Combo: Advertisers, Agencies, Automation… Oh My!

Moderator:
Greg Jarboe, President & Co-founder, SEO-PR

Speakers:
Craig Macdonald, VP of Marketing & Product Development, Covario Inc.
Ellen Watson, Relationship Marketing Manager for Child Care Brands, Kimberly-Clark Corp.

This is a live session blog from Search Engine Strategies Chicago 2008, please excuse any typos and/or fragments. Thank you!

Ellen Watson – Kimberly Clark:

Paid search strategy requires balance:
Budget, Volume and Traffic Quality

2007 Strategy at Kimberly Clark was like this:
Fixed Budget
Max CPC set
Campaigns optimized for conversions

Sacrificed:
Impression share
Average position
Branded terms vulnerable

2008 Strategy now looks like this:
Maximize impressions share
Compete aggressively for top terms
Maintained good conversion

Required:
Increased budget
Regular monitoring

Agency partner priorities:
Forecast annual budget
Managed bids daily
Changed reporting to include new metrics
Adjusted match type, ad copy, landing pages to maintain performace

Global Search Lessons Learned:
US engines sufficient for North American campaigns
Server location is a big issue for international and localized sites – ip address of the site should be in the same country as the address of the server, but local may require a large investment in IT infrastructure

Craig McDonald, Covario:

The New (economic) Reality:
PPC growth at 5-10% level (down from 35%+ growth)
Need to get more from SEO
NO headcount increases in foreseeable future
Squeeze 15% cost improvements out of programs
3 month payback periods, max

The Role of Technology
Paid Search – campaign management automation
Natural Search – automation of audits and tracking and performance
Comprehensive Search Management – SEO/ content convergence, Automation PPC program impact on natural search results

There was then a lively question and answer session on spending in organizations.

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Search Engine Strategies Chicago 2008: Universal & Blended Search Engine Conversation

Moderator:
Kevin Ryan, SES Advisory Board Chair & CEO, Motivity Marketing

Speakers:
Dr. Larry Cornett, VP, Consumer Products, Yahoo! Search
Mike Grehan, Global KDM Officer, Acronym Media
Chris Blakely, Director, Client Services, comScore, Inc.
Todd Schwartz, Group Product Manager, Live Search, Microsoft Corporation
Jack Menzel, Senior Product Manager, Google

This is a live session blog from Search Engine Strategies Chicago 2008, please excuse any typos and/or fragments. Thank you!

Mike Grehan:

You need to think differently.

Vertical creep is pushing organic results down the page.

Eye Tracking shows that people are not scrolling the way that they used to.

This creates a problem, you need to be at the top of the listings.

Local business center creates opportunities for local businesses.

New paid search results like paid results.

Chris Blakely – comScore:

Leverage comScore search data shows traction of universal search efforts.

Feature sets of search expanding. 48% of searchers are seeing different types of blended search results from their queries.

Lower clicks on sponsored links with the exception of ecommerce and travel.

Organic search strategies need to evolve from that standpoint.

Jack Menzel – Google Product Manager Universal Search:

Universal search has the following elements:
Comprehensiveness – Images, Maps, News, Products, Video, Books and more
Relevance – Run every query against every index, decide what to show only after we collect all of the data
Presentation – Summarize the content in the most efficient way possible.

Recently, there have been made into search results pages.

Better Ranking – Universal search is just a subset of ranking.

What’s next?
Keep improving relevance
Help users explore
Improved results summary

What does this mean for web masters?
– Publish the best and high quality content that you have.
– Take advantage of prominent new verticals

Todd Schwartz – Group Product Manager – Microsoft Live Search:

Evolution of Search:
Search – Directories, Keyword Trends, Rich Semantics, User Experience
Market – Immature, Closed Trends, Open Item????
Consumer – Search, Keyword Trends, Actions

Deliver, Simplify, Implement

Showed Samsung lcd tv model – showed elements of a shopping review, rating and engine – an interesting change

Showed weather and Barack Obama examples

More engagement
Better reach
Higher ROI
Update Product and Business Info
webmaster.live.com

Larry Cornett – Yahoo! Search:

Transformed from a static experience to a complete information in one search

Showed several Blended examples using Yahoo! Search:
Kyle Orton – Chicago Bears fantasy sports
Movies – including times and local listings
Beyonce – music videos on the search page
Sushi in San Jose
Barack Obama
Puppy

Richer, more relevant links…

Searchmonkey – publishers collaborate, meaning behind the link, richer experience, relevant and personal, etc.

Yelp is a Searchmonkey partner. (How does this affect Yahoo! Local?)

The infobar – Steve Jobs example

Share structured data: Publishers > Searchmonkey > Tell your users

Why is blended search important?
Unmatched opportunities and control for publishers
Key step for building a smarter search engine with structured data
gallery.search.yahoo.com