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Happy 2nd Blog Birthday

I’ll keep this short. It’s not about me, it’s about *you*, my friends around the world who create a business network that empower me to reach people and accomplish things that I could never do all on my own. To all of you who practice the words below, I love you and thank you for your continued help and encouragement in my life adventures and for pushing me forward towards my goals of creating highly monetizable ventures:

“Businesses are not paid to reform customers. They are paid to satisfy customers.”

Peter Drucker

“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”

Jack Welch

“Innovation is the central issue in economic prosperity.”

Michael Porter

“Learning is not compulsory…neither is survival.”

W. Edwards Deming

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Sam Walton

To the rest of you, there is still hope for you and encourage you to come over to the other side. 🙂

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Hello Dell “Community” Lurkers

Dell has not fixed the design flaws and workmanship quality issues of my poorly built laptop Insiron 1505. They instead have chosen to play word games like they have with thousands other victims of Dell Inspiron purchases. Just Wednesday night I met two more Dell Inspiron quality victims when attending a local meetup group on a different topic. I wonder just how much shareholder value Dell’s alleged “community outreach” group destroys on a daily basis? If that group spent even one tenth the time standing by it’s products instead of making lame excuses they could be amazing, instead they have blog posts, like the one mentioned in the post below where they moderate comments about the truth.  

What Dell doesn’t know is A) people are now telling me their stories left and right and Dell’s inaction is increasing the likelihood of the groundswell to create the justifiable national Dell Inspiron recall (then maybe Charlene Li can tell the truth about Dell in her follow up book) and B) that when they sent me an email saying they consider this matter “closed” I could see that they then visited my blog several more times yesterday. I currently use a program called whoslookin.com to see who is visiting my blog. I find it beyond hilarious that Dell considers the matter “closed” yet they then visited my blog several more times yesterday further undermining their credibility.   

 Company Name                              Hits/Visits                       Last Request

Dell Computer Corporation                   16                               3:05 PM

I again repeat Danny Sullivan’s words:

 “My plea is simple. Empower your customer service people to simply replace things that don’t work rather than making them jump through whatever procedures you have in place that clearly don’t work.”

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Sent My Dell Inspiron 1505 Back to Dell For Repairs

After way too many emails, I sent my unreliable Dell Inspiron laptop back to Dell this week.

It has had the following problems: slow boot times, frequent blue screens, unreliablity connecting to the Internet due to a flaky Internet card, weak and broken hinges due to a poor design in fact, the Inspiron line got rid of this altogether with the latest redesign, gee maybe it’s because it was a design flaw? 

This matter is made worse by the behavior of a certain inconsiderate Director of Dell’s community program, who rudely interrupted my conversation with a senior person from a major search engine last fall because he thought inspecting my hinges was important at that moment.

Dell was founded on reliable, highly tested equipment that was flawless, this experience and the experiences of others show that is no longer the case, they play word games and do not stand by their products and take responsibility for their design flaws – in fact my mahcine wasn’t even made in the US, which used to be one of Dell’s mantras.

This laptop is an unreliable and poorly designed machine. It is why people like Danny Sullivan (formerly href=”http://daggle.com/080427-161732.html) and others are switching brands. I agree with Danny totally when he says:

 “My plea is simple. Empower your customer service people to simply replace things that don’t work rather than making them jump through whatever procedures you have in place that clearly don’t work.”

Update: It appears Dell VP Bob Pearson is more interested in selling new PC’s than creating satisfied customers who would then create positive word of mouth. PR does not equal customer focused culture and process improvement!!!

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Google’s Omid Kordestani, Senior Vice President of Global Sales and Operations to Present at NASDAQ OMX 21st Investor Program in London

MOUNTAIN VIEW, Calif. — May 13, 2008 – Google Inc. (NASDAQ:GOOG)
announced today that Omid Kordestani, Senior Vice President of Global
Sales and Operations, will participate in a question-and-answer
session at the NASDAQ OMX 21st Investor Program in London. The session
is scheduled for 9:45 a.m. Eastern Time / 6:45 a.m. Pacific Time on
Tuesday, May 20, 2008.

To access the live audio webcast of the presentation, please visit
investor.google.com/webcast.html.

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Best of Show: Chicago Global Food and Style Expo 2008

This year the Global Food and Style Expo did not have the FMI show co-located along with the All Things Organic, Fancy Food Show and the U.S. Food Export Showcase so it was a slightly smaller show with less foot traffic. But it was filled with innovative products and amazing entrepreneurial stories! it’s a shame most consumers do not have the opportunity to meet the creators of new products like this and hear their stories of passion and how those overcome distribution.

It gives me great pleasure to announce these items as best of show:

VinJus – A unique non-alcoholic grape juice drink! Not yet publicly launched, it is scheduled to be distributed shortly. It’s a unique drink. They describe it as:

NAPA VinJus™ – the perfect non-alcoholic aperitif! Refreshing virgin vineyard grape juice – created for your sophisticated palette as an alternative to soda, water or energy drinks. It’s unique balance of crisp, tart and sweet lingers with a hint of green apple, honeysuckle, wildflower and lavender.

Made in the beautiful Napa Valley from early picked varietals, such as Chardonnay and more, this delicious drink is but one single ingredient – mouth watering virgin vineyard grape juice and nothing more! Compared to wine it’s almost half the calories and compared to regular grape juice it’s about half the sugar! And it’s made by a GREEN company!!!

Lucy’sSmart Cookies. Made with Love. Norfolk, Virginia based Dr. Lucy Gibney M.D. has a son with major food allergies. Lucy describes it best on their website.

Every crispy, crunchy, delicious Dr. Lucy’s cookie is baked without wheat, gluten, dairy milk, butter, eggs, casein, peanuts or tree nuts. But you’d never know it. They taste delicious! We use only high quality ingredients in our carefully controlled bakery to be sure our products meet our tight allergen testing criteria.

Lucy was amazed at the lack of food available to serve that market. Lucy turned to the kitchen in order to change that and once a few varieties were perfected she decided to solve the problem for others without her unique combination of talents. They weren’t even supposed to be at the show, they got added to new items section at the last minute. I’m glad they did, Lucy is a wonderful person and I know her niche product will succeed. Terry Starbucker is already a huge fan.

Blackwing Meats, Inc. – A variety of elk, buffalo, ostrich and other exotic organic meats as wide as I’ve ever seen! They get bonus point for having an highly functional e-commerce site to ship Roger Gerber’s creations directly to you. Even in the down economy Roger says 1st quarter sales were up 77% over the previous year. These items have momentum and the distribution to match it.

Bionade is a unique German based, non-alcoholic refreshment drink that is scheduled to be introduced in the United States later this year. It’s unlike anything I’ve ever tasted, but it is truly outstanding. In Germany the Elderberry is most popular, however I like the Herbs flavor the best (see picture here). If they are able to get shelf space and have an affordable price point, it could easily be a hit in the USA.

Leggio’s herb infused olive oil – Chef Joseph Leggio creates an “amazing” herb infused olive oil product. While there were others at the show with offerings in this vertical, none match the taste of Leggio’s. Joseph started experimenting with the concept several years ago. Then one day asked his wife to ask her dad, a wine maker, to bring over some bottling equipment for him to test with. Though she thought he was crazy, she did it anyway and his hunch paid off, his business is growing quite briskly and he claims to have some other innovative ideas up his sleeve, I can’t wait to see what they are.

Sheila B’s Popcorn (web site under development) – awesome butter flavor, ultra high pop rate, doesn’t dry out upon popping, no aftertaste like most popcorn has and best of all, not really more expensive than other popcorn on the market! Really nice folks too that taught me about the current state of agriculture.

BigHorn Extreme Foods – Peter Andrews has unique sausage offerings as well as tasty buffalo and elk burgers for restaurants and retail outlets.

WowBacon – Amazing clean cooking micro-wave bacon preparer. 6 years to perfect as an invention. Works extremely well the first few times you try it. Durability is a question.

Tre Bella Foods Organic – Gail Tiburzi’s organic Italian foods were inspired by her grandmother’s original recipes. It’s not everyday you meet a former investment banker turned food distributor, my time with Gail was all too short as she had a meeting. I told her to call me if she had time during the rest of the show to compare projects, I guess she was too busy taking orders as I never heard from her!

For those needing last minute Mother’s Day gift ideas, there you go!

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Remembering SOBcon08 – My House Guest Andrew Dubber…

I got a call from Liz Strauss to claim my apartment’s extra space a day or two before the event. It was determined that Andrew Dubber would be my house guest during SOBcon08. Andrew, pictured on the left below, has a personal blog and his primary blog, New Music Strategies.

Andrew was a fascinating guest! He was ultra low maintenance and had great stories to tell about living in New Zealand and then moving to the UK,  the music industry and his love for jazz (all too rare in the UK). He is the proud new owner of a Leica D-Lux 3 camera – which takes ultra sweet photos, even at high speed on Lake Shore Drive! More importantly I think I experienced several new things about Chicago that I never had before such as Chicago’s many jazz clubs and music stores. Andrew experienced Italian Beef (pictured below), Greektown and tasty BBQ ribs and cornbread! I’m glad he stopped by for a visit and I hope to see Andrew again someday soon!

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Eco-Safe – Nice Idea – Needs Much Better Execution

Just saw Eco-Safe installed on Chris Brogan‘s blog. It looked super cool and was excited to try it so I emailed a file to my self.

I was massively disappointed by what followed…

A giant and unnecessary pdf file weighing in at a hefty half a megabyte arrived in my mailbox. 🙁

Giant pdf files are anything but eco-friendly!

Sometimes those massive pdf’s are jammed into archaic email servers with small file size limits like the joke of the size of my chicagogsb.edu email address (the quota hasn’t ben raised from 20MB in it’s history and creates networking bottlenecks). Secondarily, large files are not eco-friendly in general as they take up larger amounts of hard drive space which drives demand for more hard drive space – this is hardly eco-friendly. This isn’t even mentioning RAM implications.

I would hope that Eco-Safe would chose to immediately work to limit the file size of it’s output or better yet eliminate pdf’s altogether…