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The Recent Economist Article

It probably isn’t surprising to you that many people in the Search Engine Marketing arena don’t read the Economist. So I’ll point out this unique article. Fantastic read here on advertising and how it’s changing. It will require new leaders with a combination of both people skills, branding and data skills like those found in the financial services industry.

It contains a quote from Rishad Tobaccowala of Publicis. He is a real innovator and someone I’d like to interview on this blog someday. I met some people that surround him recently and they were a quality bunch. It also talks about the timeline of Google and Yahoo!/Overture, etc.

One great paragraph in the article has elements of the thesis I’m now developing: “Now, however, chief executives are taking trips to Silicon Valley, often without their “chief marketing officers”, to educate themselves. And what they hear impresses them. Tim Armstrong, Google’s advertising boss in North America, preaches to his clients a “notion of asset management” for their products that “shocks” them. Traditionally, he says, most firms would advertise only 5% to 10% of their wares—the blockbusters—in the mass media to publicise their brand, hoping that it shines a halo on the remainder of their products. Now, however, “companies market each individual product in that big digital stream,” says Mr Armstrong, from the best seller to the tiniest toothbrush. This is called exploiting the economics of the “long tail”.” 

Once again, it’s a great read.

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Yahoo! Publisher Network Communication Recieved Today

I received a communication today that stated the following:

Dear David, 

Thank you for applying for the Yahoo! Publisher Network beta program. It is currently in beta and we are accepting a very limited number of new publishers, but we will let you know when we launch to the general public or if we are able to invite you to join the beta before then. To maximize your chances for approval, please make sure:

  • You have a valid U.S. Social Security or Tax ID number, and web site content that is predominately in English and targeted at a U.S. user base. 
  • Your site provides a good user experience. Please see our complete list of guidelines for a positive user experience here: 
    http://publish.publisher.yahoo.com/rspac/r2.php?b=8&757576/20822953/757579/H/https%3A%2F%2Fpublisher.yahoo.com%2Flegal%2Fprog_policy.php
  • Your site does not contain problematic content. Please see our guidelines for displaying our ad results here: 
    http://publish.publisher.yahoo.com/rspac/r2.php?b=8&757576/20822953/757579/H/https%3A%2F%2Fpublisher.yahoo.com%2Flegal%2Fprog_policy.php

    Thanks again for your interest. We look forward to welcoming you into our program when it is open to the public.     Sincerely, 

    The Yahoo! Publisher Network Team 

     Two concerns I have about this communication – 

  • 1) When I signed up three weeks ago, I truly don’t remember if I provided a social security number. I tried to get to a place to log in and the e-mail address I provided to check, the same one that the message was sent to and was told the account did not exist. So how can I fulfill their request?
  • 2) I have other ads on my pages. I wouldn’t take them down to test the Yahoo! Publishers Network until an account is approved. Yet the program policies indicates existing ads on these pages might prevent the account from being approved.

    I would appreciate more clarification on these issues from Yahoo! Maybe they will ask me to participate in the focus group or someone who is can clarify? Thanks.       

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Online E-mail Service Reliability Needs Improvement

At present, I have 4 web-based e-mail accounts, Google’s Gmail, Microsoft’s Hotmail/Live.com, Yahoo! Mail and my University of Chicago Graduate School of Business “Email4Life” account.

I can now discuss the issue without being accused of favoritism or bias because all four of the organizations above have now done this recently. This is the issue of e-mail reliability and making large changes in the live environment and ignoring the issues of a continuous and positive user experience is a disturbing trend. All of the above providers have had large outages and/or rollbacks to previous versions in the past month. This is not optimal and should not become the “norm”.

I’d like to ask program managers to please consider the following going forward:
1) Reliability of service is paramount and should not be sacrificed
2) Sacrificing long-standing features in new versions is not a good idea
3) Communicating and explaining the feature upgrades transparently is encouraged
4) Asking for user feedback on new features is encouraged
5) If the application operates more slowly using Ajax than it did before, please optimize it before implementing

I would hope that these organizations would understand the potential attrition and retention implications of actions such as these and change their future actions before it adversely affects them.

I’d like to share a glimpse at the top items on my wish list for improvements:
Gmail
– I love the conversation bundling feature, though there are times when I would like to unbundle a conversation and adding the ability to do this would be helpful
– Automatic spell checking (the new Hotmail/Live.com Beta has spell check integrated as you type – this should become the best practice)
Hotmail/Live.com
– In Live.com, restoration of the radio buttons to complete actions on multiple e-mails at once is necessary
– Stability of Live.com needs to be a priority, I switched back to Hotmail for now (you get kudos for the feedback form – though an acknowledgment that shows someone read it would be confidence inspiring)
Yahoo! Mail
– In the new version, restoration of the radio buttons to complete actions on multiple e-mails at once is necessary
– Automatic spellchecking (the new Hotmail/Live.com Beta has spell check integrated as you type – this should become the best practice)
– In the new version, I’d like it to look and feel more like the old Yahoo! Mail – e-mail me if you’d like more detail
University of Chicago
– Build an understanding that Email4life is a critical alumni networking tool and treat it as such
– Communicate clearly with all members of the community and act on their feedback in an accountable manner; In summary, providers need to fully consider the user experience when making changes in their offerings
Do other people have other suggestions or thoughts on this issue?

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Yahoo! Soft Launches Shopping Blog

At last week’s Internet Retailer conference, Chris Saito, Senior Director of Yahoo! Shopping, announced the soft launch of Yahoo!’s new shopping blog. During the conference I saw a few examples of interesting blogs driving sales or people planning to launch blogs (my favorite was a company that found a customer that had blogged about various products they sold for several years in a place nobody read it and they bought the content from him on the cheap and will post it, you guessed it over the next four years!) After Chris wrestled away a guy trying to pitch a 7th generation tagging idea or something like that, I was able to have a nice conversation with him for a few moments about Yahoo! and the role of shopping within Yahoo!

I’ve watched it for a week now and it seems to have a nice random posting by several people and I really like that it has a suggestion e-mail. I get the del.icio.us tag, the e-mail send and the blog via 360 (nice cross-sell). The clear addition of a print button is a bit puzzling to me, wouldn’t that encourage people to print the item and buy it offline elsewhere Chris?

Please let me know how it progresses. Thanks.

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The Motley Fool Suggests Google is “Killing the Internet”

So far this month there have been two noteworthy pieces written about click fraud and related issues.

Dallas Mavericks owner Mark Cuban blogs that click fraud is “FAR greater” than imagined. Quite an interesting read and one coming from a wealthy Internet pioneer to boot. It’s clear that he has a strong opinion on this subject.

The second article is from The Motley Fool and is entitled “How Google is Killing the Internet”

While I encourage everyone to read the article thoroughly, here are some interesting quotes from Seth’s article:
“Markets don’t correct without competition and information, and I don’t think there’s enough of either here to make a difference. Yet.”

“I don’t know the answers — or even all of the questions. But if this problem is as bad as some fear, it could eventually put a major crimp in Google’s entire revenue model, if not the entire pay-per-click business. I would argue that the explosion of link farms and spamblogs is pretty decent evidence that the click-fraud biz is not only alive and well, but also thriving at the expense of all of us. Except Google. For now, anyway.”

It’s interesting to see such high profile articles or blog posts on these topics. It will be interesting to see where this goes from here.

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I’m #1!!! (literally)

With the most recent index in Google, my site is now in the #1 position on Google and MSN for the term “David Dalka”. I’m also #2 on Yahoo! It’s impossible to isolate the influence of blog crawlers versus new links to this site, though it would be interesting to know which played a stronger role in my rise.

For the search term “Dalka” alone on Google, I’m now #11, up from like #362 or something like that. That is a dramatic rise!

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Yahoo! and eBay Form Strategic Partnership

Yahoo! users will be able to buy goods using Paypal. This is good for eBay but not unique, other internet retailers, like newegg.com already allow this.

“Yahoo! will become the exclusive third-party provider of all graphical advertisements throughout the eBay.com site” states the press release. That is significant.

I would like to learn more about exactly what this statement means, “Yahoo! and eBay have also agreed to collaborate on ways to increase the quality and comprehensiveness of Yahoo! Web search results for eBay.com and to provide Yahoo! search users with more up-to-date listings from the millions of products on the eBay.com marketplace, with the goal to create a better search experience by enabling shoppers to more easily find relevant eBay listings.” I don’t necessarily want eBay results in each search result. I will reserve judgment on this issue until I see how it’s actually implemented. It should be interesting to see how this develops.