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Jerry Yang in as Yahoo! CEO

Susan Decker also promoted to President.

Read Jerry’s thoughts here on the Yahoo! blog

Official Releases

I can’t say I’m totally shocked by this based on recent events. No need to rehash those – you can read those on the other blogs and outlets.

Although it was clearly emotional and difficult for all, it was unique and class move the way that they did it with Terry participating in the call announcing his departure.

Good luck to Jerry Yang in his new role and congrats to Susan on her promotion. I look forward to hearing from them again with more details shortly.

It would be great if Jerry Yang was to reach out to members of the blogosphere to hear and see their thoughts and it would be delightful to actually share those ideas with him. It should be a top priority if the company is to regain it’s prominence.

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Bonnaroo – Lost Opportunity for Top Acts

I find it rather odd that the top two bands on Bonnaroo bill, The Police and Tool, aren’t being broadcast in the AT&T Blue Room this year. The Police tour is sold out and Tool regularly sells out it’s tours as well, so there is nothing but upside and positive public relations opportunities being lost here. Not surprisingly these acts are on older traditional labels, though I do not know what the drivers of the non-participation on Bonnaroo webcasts are.

Here are the bands that are being webcast.

Friday, June 15th

Uncle Earl                     12:30pm – 1:15pm
Cold War Kids                1:15pm – 2:15pm
Brazilian Girls                2:15pm – 3:30pm
Kings of Leon                 3:45pm – 5:00pm
Paolo Nutini                   5:00pm – 6:15pm
Gillian Welch                 6:15pm – 7:45pm
The Nightwatchmen       7:45pm – 9:00pm
Lily Allen                       9:00pm – 10:00pm
The Roots                      10:00pm – 11:30pm

Saturday, June 16th

Old Crow Medicine Show                        12:45pm – 1:45pm
Spearhead                                             1:45pm – 2:15pm
Regina Spektor                                      2:15pm – 3:30pm
The Black Keys                                       3:30pm – 4:15pm
Damien Rice                                          4:15pm – 5:45pm
Ben Harper & the Innocent Criminals       5:45pm – 7:45pm
The Hold Steady                                     7:45pm – 8:15pm
Mago: Billy Martin & John Medeski           8:15pm – 9:45pm
TBD                                                       9:45pm – 10:15pm
The String Cheese Incident                     10:15pm – 11:30pm

Sunday, June 17th

Robert Glasper Trio                     12:30pm – 1:00pm
John Butler Trio                          1:00pm – 2:00pm
Flaming Lips (Sat Night Show)      2:00pm – 3:00pm
Bob Weir & Ratdog                      3:00pm – 4:30pm
Wolfmother                                4:30pm – 5:30pm
Wilco                                         5:30pm – 7:00pm
The White Stripes                       7:15pm – 8:45pm
Widespread Panic                       8:45pm – 11:30pm

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Mazda Test Drive Gift Card Lameness

Ideally a gift card giveaway should work like this: fill out form (either on paper or online), perform requested action and get a gift card in a timely manner without hassle. It would even be better if they gave cash. 🙂

This is how Mazda did it recently:

– Sent me an email in early March inviting me to test drive a Mazda and get a $25 gift card as I had previously signed up for promotions as some of the new models were of interest

– Printed off pdf file

– Filled out form

– Went to Mazda dealer

– Found salesperson who didn’t know about the promotion

– Had manager figure out the details

– Test drove a Mazda

– Mailed in form

After 8 weeks card had not arrived and wrote blog post about it

– A week later, the card arrives in the mail and I pick it up as I leave the apartment

– Since it has no sticker on the card saying it’s not active, I proceed to try to use it at a gas station and the guy tells me it’s not activated

– Went to myecount.com and filled out a form that was just way too long (see below)

– Put in mazda as my password for secret questions – for $25 this just is not necessary

– Unchecked default boxes to get updates from myecount.com

– Finally spent card

– Wrote post on this non-optimal customer experience in terms of duplicate data entry, time, cost and user utility

This is a great example of how not to run a promotion, not exactly a good idea when you are trying to get someone to build trust in your brand for a 5 figure purchase.

See the full size of this form here.

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Newly Relaunched Ask.com Glimpses of Greatness and Some Problems

Searchengineland, The Ask.com Blog, TechCrunch, John Battelle, The New York Times, Scoble and others apparently got an advance memo and briefing regarding Ask’s new product. Their reviews focus on the interface changes instead of the actual substance, mine will focus on the actual quality of the search data I experienced.

Not surprisingly, Gary Price of Ask has the most detailed coverage. I’m not going to go through each item as you can read his post. It’s great to see them being scrappy and innovating – it looks like it is a fun time to be working at Ask as they’ve clearly decided to not stay with the status quo.

Let’s start with what I love about the changes:

– Blog search is featured on the front page! This is one of my wishes for all search engines. If they added an option to aggregate News and Blogs together that would totally rock as a next step.

– With Google’s recent home page redesign, the simple interface which resembles the old Google layout can’t be categorized as a ripoff. Awesome timing for this change to be made. Props.

OK, what is weak then? Well let’s start with the fact that at SES Chicago last year, Ask City, was launched. When someone inquired as to why I hadn’t blogged about it, I told the senior person that I had not received the memo, advance notice and was not invited to the Ask City launch party so I had no basis to write anything. That person told me that I would be added to the list to receive future communications and he took the time to introduce me to an Ask publicist who obviously has not followed up on that promise as of the six month mark. It is a shame because I’ve loved all my interactions with the people from Ask when they have occurred.

I didn’t spend a lot of time on it, but here are my first three concerns that need attention before I’d consider playing with it much deeper on a regular basis.

– Ask’s search bot doesn’t index my site regularly and it’s not indexed thoroughly and completely enough. According to my stats in May the Googlebot visited 812 times, MSN/Live visited 899 times, Yahoo! visited 2030 times. Ask’s bot? It visited a mere 63 times. Sigh. Ask still isn’t asking my site for enough data to index it fully.

– A word about that blog search, it’s nice that you have my feeds. It’s nice that you show relevant links to me and comments. However at the moment a search on my first and last name in the post section doesn’t show my posts! Yikes.

– Longtime readers of my blog know that my title used to start with David “Dsquared” Dalka. As much as I love that nickname, I dropped it in the blog title sometime in late 2006 because it was driving a ton of one page visitors from Italy that were clearly looking for something else. (BTW, anyone know what that means there?) OK, so Dave what does this have to do with Ask? The entry for my blog on a web search on Ask still contains the old title. If Ask indexed my site regularly this likely would not be the case.

The good news is that I’m confident these a issues are easy to fix with a little attention. I look forward to seeing progress on these issues shortly and hearing from Ask on these issues.

UPDATE: The Ask.com blog didn’t accept my trackback. Why?

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Cleveland Cavaliers Plain Dealer Edition

Congrats to LeBron James and the rest of the Cleveland Cavaliers team for becoming the 2007 NBA Eastern Conference Champions!

Few things I’ve ever seen on an online newspaper site have shown such a true respect and understanding of the radical change in the newspaper medium as the homepage of Cleveland.com did today. More and more people read only online. There it was in the middle of the page it said “Download today’s front page”(of the paper edition). Wow! I downloaded the pdf and it looked sweet.

I bet that pdf file becomes the De facto cube poster in every office in Cleveland on Monday. Cool Cleveland.

That pdf file is interesting for other reasons as well. It’s also a great branding and advertising tool in stealth form. Take a closer look at the pdf file again. It brands the Plain Dealer in the top left corner. It is also a sales piece. Look at the bottom left corner now. It has URLs to purchase both pictures from the game and a larger poster of the front page.

Now if only (URL no longer active) cleveland.com would remove the age, zip code and sex question on the entry pages like Cleveland’s Joel Cheesman wants. 90210 anyone?

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Mazda March 2007 Test Drive VISA Gift Card Not Received After 8 Weeks

I got an email from Mazda in March to get a $25 VISA Gift Card for taking a test drive. I’m considering buying a new car in the not too distant future to replace my aging Acura Integra (I should be buying another Acura but they no longer make cars with appropriate headroom for a 6’3″ adult – but alas this is another post).

I completed the test drive, mailed in the form and 8 weeks later I still have not received this gift card. It appears I have plenty of company as well based on these message board posts. Not a good way to treat prospects of your 5 figure products. If you can’t send a gift card in a timely manner, does this experience build confidence that you will be dealt with fairly if something went wrong with your new Mazda? No.

When companies are creating incentives to interact with their products and services why aren’t they realizing that how the experience is handled can have considerable impact on their brand – either positive or negative?