Category: Customer Experience

Customer Experience

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Skype Follow Up

I was contacted this morning by Chaim Haas, VP of PR at Kaplow, the PR firm that represents Skype regarding my previous post on Skype and Microsoft Outlook interaction.

After sifting through what occurred, we figured this to be the current state:

1) Skype appears to now install as the default setting integration of your Microsoft Outlook.

2) This only displays and you only have the option to change this when you have Microsoft Outlook open.

We discussed my preference for this to be an opt-in with a large text encouraging the opt-in. Chaim said he would pass this onto the Product Management team and get back to me at some point in the future. He also said that Skype has had over 5 million downloads on Windows Mobile platform! That’s alot. We also talked about the N800, if you haven’t checked out my interview with the Nokia N800 product manager Victor Brilon please do so.

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Skype Reinstall

After reinstalling my operating system the other day, one of the first things I did was reinstall Skype.

After installing it, I noticed that it now puts highlights phone numbers on web pages so you can call them in one click, this is sorta cool.

Later, I noticed it had autoloaded my entire address book from Outlook into Skype. This is not cool as I don’t remember being asked for permission to do this among other reasons. Any idea on how to revert this change?

Please let me know if you get any unexpected messages from me of any kind regarding Skype. Thank you.

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My Facebook Inbox is Down

I just got this message on Facebook with this mispelling…

We’re sorry, but your inbox is temporarily unavailible while we do some routine maintenance.
It shouldn’t take long, so please try again in a few minutes.

Notice the spelling, here’s a screen print. Is this what a $6 Billion dollar spelling error looks like? 😉

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Marc Freedman’s Linkedin Question

Wow. Marc really lays out what he thinks about the current state of Linkedin:

1) NO SERVICE.

2) BUSINESS MEMBER? – STILL NO SERVICE.

3) BAD DESIGN.

4) RELEVANCY.

A little bit too harsh perhaps, but I’ll I’d add some constructive suggestions to his list:

A) Data cleansing – Linkedin should make it a priority to combine duplicate accounts as they are disrespectful to a user when they are forced to view and interact with dead accounts. They should also make the last login date viewable for the same reason.

B) Explain and put focus on the value of endorsements and competencies over company brands and job titles and prioritize them accordingly. I was at a dinner party recently and overheard a woman say “those endorsements don’t mean anything who knows who wrote that stuff.” Linkedin has failed to promote what I thought was it’s most valuable asset and make it a driver of usage, this is unfortunate.

Linkedin needs to take drastic action to improve it’s customer service and data quality. They should also leverage it’s most valuable assets like endorsements of former co-workers more wisely amongst users who do not currently utilize them.

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Thank You For Your Comments on Marketing and Search News

Drew McLellan recently reached a comment milestone and linked out to those participants in a post thanking them for making his blog a success. Comments are the lifeblood of a blog. It’s why I have the recent comments prominently displayed in the top right corner of this blog now. Since I just reached 500 comments and trackbacks (the number of links below is less due to the frequent comment leavers!!!), I’m celebrating your contributions! Thank you to all!!!

Without further delay here are the comments that left URL addresses or made pingbacks – I think I removed the duplicates:
:: jozjozjoz ::
365questions.org
Aaron Brazell
Abe Olandres
Adam Hertz
Adam Lasnik
adrian
Agerhart
Alan Wilensky
Alexandre
An ongoing Press Release
anatol
Andrew
Andy Beal
Angela Vargo
annieo
Atari
Cartoon Barry Blog
Barry Schwartz – Search Engine Roundtable
Bill Hanekamp
Bill Slawski
Blogging Pro
BlogSchmog
Blueheart Blossip
blyberg
Brian
Brian Ray
Brian’s Business Blog
Bryan Eisenberg
BusinessBlogWire
byron
Carl Bromley
Carolyn Shelby
Charlotte Web Design
Chris Garrett
Chris Messina
chris williams
Craig Smith
Dakars
Dan
Dan Schawbel
Dana Todd
Daniel Sitter
Dave Pasternack
Dave Van de Walle
Me in Chicago
David Sifry
China Search Marketing Tour
David Temple
Dawn Douglass
Digged Stories
discreet_chaos
Don MacAskill
dwlt
Easton Ellsworth
Ed French
Ed Kohler
Ed Kohler
El Cable
Elaine Vigneault
Eli Sand
EveryDigg
Famous Quotes – Famous Sayings
Florchakh
For once and for all!
Forever Geek
Frank Gruber
Garrett French
Geeky Housewife
gl hoffman
Glenn Sheiner
Guy
Henri Duong
Hiten Shah
Ian Kennedy
Bill Slawski
Inside the Mind of an Internet Marketer
Internet Marketing Monitor
Internetno
Ivan Minic
Jakob
Jason Alba
Jason Bartholme
Jason Jacobsohn
Jeff Barson
jennifer jones
Jeremiah Owyang
Jeremy Zawodny
Jim Santo
Joe C
Joel Lemieux
John
John
John Carcutt
johno
Jonathan-C. Phillips
Joost
JR
K T Cat
Karl Long
Kathie Thomas
Kathy Sierra
Kevin Dugan
Kevin Lee
Kevin Makice
Kris Kolodziej
Kyle Korleski
Kyle Libra
Lake Neuron
Lawrence Lugar
Lee Odden
Life Rocks ! 2.0
Liz Strauss
Lorelle
Loren Baker
lucas josh
Manataseosolutions
Marketing Strategy Innovation Blog
Mathpoints
Matt Keegan
Mexico501
Michael Arrington
Michael’s Views
michaelzimmer.org
Mike Maddaloni
Mikerochip
ModernMagellans
Nancy
Nashville SEO
Nate Koechley
Neil Patel
Netpaths
News Doggy
Next Google CEO
Nice
Nick Chandler
Nicki Dugan
Not So Relevant
Nunsuni
Office-Ninja.net
OFlaherty
Ordinary Folk
paisley
Pamela
Pascal Van Hecke
Pat Phelan
Patrick Schaber
Perfect Blogger
Pete Cashmore
Pete Prestipino
Peter Harkins
pigduck.com
PR meets the WWW
Problogger
ProfitPapers
Project Syndicate
Ranking Konzept
Reality Me » Today’s Political Video
RichardatDELL
Robyn Tippins
rod/techfold.com
Ryan M
Robert Scoble
SEA Expert NL
Sean
Search Engine Land
Search Engine People
SELaplana
SensibleWords
shel israel
Shoemoney
Showeb2.0
SirNuke
SMSWorld.
spacecowboy ian
Steven
Sumit Chachra
Takuya
TechCrunch en francais
TechFold
Technology Evangelist
TechTxt.Org
The Article Writer
Chris Dinges
The Wannabe Venture Capitalist
TheBizofKnowledge
TheVanBlog
Tilak
Tom Shelley
tom sherman
Toma e Embrulha
University Update
Vidize.com
Weblog Tools Collection
WebProNews
Website Magazine
Wendy Piersall
Whoisandrewwee
Wiglaf
WildBlueSkies
William C. Spaulding
WindyBits
techtagg.com
Xbil
Year Zero at (((withoutsound)))
ymarketing
Zeppelin Media Blog

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Kijiji Falls Short

As much as I’d like to see something replace the aging Craiglist, the US version of Kijiji 1.0 announced yesterday, isn’t it.

There are too many things to list from a user standpoint, here are just a few:

1) No resume posting section in the jobs section. The reply to blind ads system in America is completely broken, why build another one? Why not create some unique value.

2) The user interface to reply to an ad is not good. Manually entering a bunch of data on a screen with a captcha is just plain brutal.

Improve and refine the data categories and user interface and then please try again. Thank you.