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Sent My Dell Inspiron 1505 Back to Dell For Repairs

After way too many emails, I sent my unreliable Dell Inspiron laptop back to Dell this week.

It has had the following problems: slow boot times, frequent blue screens, unreliablity connecting to the Internet due to a flaky Internet card, weak and broken hinges due to a poor design in fact, the Inspiron line got rid of this altogether with the latest redesign, gee maybe it’s because it was a design flaw? 

This matter is made worse by the behavior of a certain inconsiderate Director of Dell’s community program, who rudely interrupted my conversation with a senior person from a major search engine last fall because he thought inspecting my hinges was important at that moment.

Dell was founded on reliable, highly tested equipment that was flawless, this experience and the experiences of others show that is no longer the case, they play word games and do not stand by their products and take responsibility for their design flaws – in fact my mahcine wasn’t even made in the US, which used to be one of Dell’s mantras.

This laptop is an unreliable and poorly designed machine. It is why people like Danny Sullivan (formerly href=”http://daggle.com/080427-161732.html) and others are switching brands. I agree with Danny totally when he says:

 “My plea is simple. Empower your customer service people to simply replace things that don’t work rather than making them jump through whatever procedures you have in place that clearly don’t work.”

Update: It appears Dell VP Bob Pearson is more interested in selling new PC’s than creating satisfied customers who would then create positive word of mouth. PR does not equal customer focused culture and process improvement!!!

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Best of Show: Chicago Global Food and Style Expo 2008

This year the Global Food and Style Expo did not have the FMI show co-located along with the All Things Organic, Fancy Food Show and the U.S. Food Export Showcase so it was a slightly smaller show with less foot traffic. But it was filled with innovative products and amazing entrepreneurial stories! it’s a shame most consumers do not have the opportunity to meet the creators of new products like this and hear their stories of passion and how those overcome distribution.

It gives me great pleasure to announce these items as best of show:

VinJus – A unique non-alcoholic grape juice drink! Not yet publicly launched, it is scheduled to be distributed shortly. It’s a unique drink. They describe it as:

NAPA VinJus™ – the perfect non-alcoholic aperitif! Refreshing virgin vineyard grape juice – created for your sophisticated palette as an alternative to soda, water or energy drinks. It’s unique balance of crisp, tart and sweet lingers with a hint of green apple, honeysuckle, wildflower and lavender.

Made in the beautiful Napa Valley from early picked varietals, such as Chardonnay and more, this delicious drink is but one single ingredient – mouth watering virgin vineyard grape juice and nothing more! Compared to wine it’s almost half the calories and compared to regular grape juice it’s about half the sugar! And it’s made by a GREEN company!!!

Lucy’sSmart Cookies. Made with Love. Norfolk, Virginia based Dr. Lucy Gibney M.D. has a son with major food allergies. Lucy describes it best on their website.

Every crispy, crunchy, delicious Dr. Lucy’s cookie is baked without wheat, gluten, dairy milk, butter, eggs, casein, peanuts or tree nuts. But you’d never know it. They taste delicious! We use only high quality ingredients in our carefully controlled bakery to be sure our products meet our tight allergen testing criteria.

Lucy was amazed at the lack of food available to serve that market. Lucy turned to the kitchen in order to change that and once a few varieties were perfected she decided to solve the problem for others without her unique combination of talents. They weren’t even supposed to be at the show, they got added to new items section at the last minute. I’m glad they did, Lucy is a wonderful person and I know her niche product will succeed. Terry Starbucker is already a huge fan.

Blackwing Meats, Inc. – A variety of elk, buffalo, ostrich and other exotic organic meats as wide as I’ve ever seen! They get bonus point for having an highly functional e-commerce site to ship Roger Gerber’s creations directly to you. Even in the down economy Roger says 1st quarter sales were up 77% over the previous year. These items have momentum and the distribution to match it.

Bionade is a unique German based, non-alcoholic refreshment drink that is scheduled to be introduced in the United States later this year. It’s unlike anything I’ve ever tasted, but it is truly outstanding. In Germany the Elderberry is most popular, however I like the Herbs flavor the best (see picture here). If they are able to get shelf space and have an affordable price point, it could easily be a hit in the USA.

Leggio’s herb infused olive oil – Chef Joseph Leggio creates an “amazing” herb infused olive oil product. While there were others at the show with offerings in this vertical, none match the taste of Leggio’s. Joseph started experimenting with the concept several years ago. Then one day asked his wife to ask her dad, a wine maker, to bring over some bottling equipment for him to test with. Though she thought he was crazy, she did it anyway and his hunch paid off, his business is growing quite briskly and he claims to have some other innovative ideas up his sleeve, I can’t wait to see what they are.

Sheila B’s Popcorn (web site under development) – awesome butter flavor, ultra high pop rate, doesn’t dry out upon popping, no aftertaste like most popcorn has and best of all, not really more expensive than other popcorn on the market! Really nice folks too that taught me about the current state of agriculture.

BigHorn Extreme Foods – Peter Andrews has unique sausage offerings as well as tasty buffalo and elk burgers for restaurants and retail outlets.

WowBacon – Amazing clean cooking micro-wave bacon preparer. 6 years to perfect as an invention. Works extremely well the first few times you try it. Durability is a question.

Tre Bella Foods Organic – Gail Tiburzi’s organic Italian foods were inspired by her grandmother’s original recipes. It’s not everyday you meet a former investment banker turned food distributor, my time with Gail was all too short as she had a meeting. I told her to call me if she had time during the rest of the show to compare projects, I guess she was too busy taking orders as I never heard from her!

For those needing last minute Mother’s Day gift ideas, there you go!

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Remembering SOBcon08 – My House Guest Andrew Dubber…

I got a call from Liz Strauss to claim my apartment’s extra space a day or two before the event. It was determined that Andrew Dubber would be my house guest during SOBcon08. Andrew, pictured on the left below, has a personal blog and his primary blog, New Music Strategies.

Andrew was a fascinating guest! He was ultra low maintenance and had great stories to tell about living in New Zealand and then moving to the UK,  the music industry and his love for jazz (all too rare in the UK). He is the proud new owner of a Leica D-Lux 3 camera – which takes ultra sweet photos, even at high speed on Lake Shore Drive! More importantly I think I experienced several new things about Chicago that I never had before such as Chicago’s many jazz clubs and music stores. Andrew experienced Italian Beef (pictured below), Greektown and tasty BBQ ribs and cornbread! I’m glad he stopped by for a visit and I hope to see Andrew again someday soon!

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Net.Finance 2008 – Retail Mobile Banking at Wells Fargo: Eskander Matta, Senior Vice President, Internet Services

Mobile phone penetration in the US is now 95%+ and data plan penetration is now 50%+

Modalities:                             Usage   Capable phones
Texting                                        50%     100%
Mobile Browser,                         25%      >60%
Downloadable Application        17%      >60%

Application download cons are pretty significant – carrier control, downloading, device management, etc

Browser cons – sign-on, complex navigation, lack of awareness

SMS text message cons – Simplistic UI, Security, Plain Text

Distributing services in the mobile ecosystem requires a highly complex series of relationships.

Wells Fargo and external research shows that there is adoption interest.

Most frequent uses presently: checking balances, fund transfers and activity monitoring

Browser usage presently 2.5 times per week, 66% active users (last three months)

Text banking – 83% of all mobile banking enrollees are including the text banking service. Sending 19 text messages a month overall, becoming more engaged with the accounts overall.

Mobile Contactless Pilot with Visa…

Mobile delivers strategically – when, where, why and how?

What is the potential value?
Customer retention, reducing servicing costs by controlling call center calls, reduced risk and fraud, customer acquisition and usage revenue (P2P, Panic Play, Mobile Contactless, etc)

Security order: SMS, Browser, Application

Mobile customers slant towards a desirable demographic overall due to the very fact they are heavy mobile users.

Future state is for SMS, application and browser to be ubiquitous and the three will be tightly integrated.

Well Fargo is trying to build usage of the channel, not charging for the service at this time. Getting techno-savvy users so servicing has been minimal.

Reaction: I’m highly impressed with the full deployment of SMS, Browser and Application download models as they will be fully able to determine which best meets customer needs based on actual usage data. I chatted up Eskander afterwards and he’s a joy to speak to.

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Why Earth Hour Was Lame

Wow, we turn off some lights for an hour in some giant empty office buildings in downtown Chicago (which should be the case every night) and people lose their minds.

If people were truly energy conscious, wouldn’t they want these lights to be off in these empty buildings every night, all night? Wouldn’t that do something actually meaningful? Have we gotten to the point where the American media is so incapable of independent thought that a completely meaningless story like this gets way too much attention? It appears so.

It’ll be a real story when all of these empty office buildings have these lights completely turned off in the middle of the night, every night.

Why isn’t this the focus? It should be. 

Others are even more critical of the event.

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Chicago’s Lake Shore Drive and Other Potholes

The Chicago Tribune has a nice user generated content piece where they allow readers to input pothole locations. It is an open thread that simply says: Tell us: Where are the worst potholes? Potholes seem to be everywhere this winter, but who has the worst — the city or suburbs? Tell us where you’ve seen the biggest and deepest.”

What’s upsetting is that just like the mismanagement of the CTA for decades, many of the comments allude to years of neglect and mismanagement by the government of the City of Chicago. CBS put together a story on how to file a claim for damage. Why must everything become a crisis before anybody does anything about these things? Maybe the city and state will put in resources to fix the lack of easy access to entrepreneurial grants and angel investor tax incentives like Wisconson has next – while we still have an economy…

Here are a few answers Chicago Tribune readers gave (some make you laugh and cry at the same time):

Potholes on my entire way to work on Devon Avenue Between Northwest Hwy and Caldwell Ave. Noticed several vehicles with flat tires this morning causing a traffic jam

Westbound on North Ave, there are are at least 2 or 3 massive potholes just before and after Elston Ave. Stay out of the right hand lane

On Webster between Clybourn and Ashland. There is a fifty foot section with about 25 potholes

One more vote for Lincoln Ave. between Petersen and Devon — avoid at all costs if you care about your car

Central Road, from Milwaukee west to River Road. It is like driving a road in a third world county. Cars bob and weave into oncoming traffic. You can’t driver over 20 mph. Someone at county should be fired for letting a road deteriorate to this degree

Just as you get off LSD on to LaSalle North exit going south right lane is full of potholes

Park Ridge: Cumberland Avenue between Devon and Higgins

Worst — take your pick, LSD Irving Park Road to Foster. Second worst — Oak Street underpass northbound to LSD. Third worst. 47th underpass to LSD. Some of these above holes are a foot deep and several feet across

Cicero Ave and Lawrence, in the left hand turn lane on Cicero… it’s like an unavoidable abyss

On westbound Lake Street between Ashland and Western there are so many little potholes the drive seems like you are off-roading

Under the pass to get on Lake Shore Drive from Oak it’s been like that for over a year! Disgraceful! The CTA ride is awful and 311 doesn’t do anything about it! The drivers try to drive on the left side when possible as the busses bounce horribly!

Western bridge going over Belmont, southbound, west lane. They’ve been there for at least a month

Have you seen the pothole on the bridge at Division and Halsted… Big enough to make a person disappear

Westbound on Grand just east of Milwaukee Ave. The whole thing is one series of huge potholes

The pot hole at Archer & Cicero in the northbound lanes just cost me $550 in repairs – yeah lets spend some more $$ on the Olympics -idiots

Like others have said, Cicero between 21st and 51st is a landmine. It’s so bad, I saw a small car driving along and it just disappeared into a hole….lol

I CANT BELIEVE DALEY HAD ALL THAT MONEY TO USE TO TRY AND BRING THE OLYMPICS TO CHICAGO BUT DOEST HAVE ENOUGH MONEY TO FIX OUR STREETS. WHAT ABOUT THE BRIDGE ON 31ST BETWEEN PULASKI AND CICERO IT LOOKS LIKE MINES WENT OFF

Southbound on N. Clark Street, just north of Upper Wacker Drive, right lane swallowed my car. Still can’t find it

Right lanes of Ridge Road in Evanston. Very bad in both directions

The worst pothole is on the east edge of the southbound Fullerton entrance ramp to LSD. A close second are numerous potholes on Halstead between Chicago and Erie. You have to drive like you are going through an obstacle course

Almost all lanes of LaSalle Street between the Lake Shore Drive ramps and the intersection of LaSalle and Clark

4200 South Ashland. Even the CTA bus won’t go near it! And avoid at all costs Pershing Rd. between Halstead and Ashland

Bridgeport – 31st street between the Dan Ryan Expressway and Halstead (especially under the viaduct near Canal St) and the ENTIRE 31st St ramp getting onto the inbound Ryan. I’ve already replaced two tires this year.

Try driving on Cicero Ave. anywhere near the Stevenson. Pot holes deep enough to strand tanks. Been this way for weeks.

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Plaxo 3.0 Problems

I was prompted to install this during my last use of Outlook. I’m extremely sorry that I did. Without my authorization, it downloaded my Linkedin profiles apparently through it’s new integration and created hundreds of duplicate entries with different email addresses. (Most people don’t have the same email address in Linkedin as they do at their business for a variety of reasons.) Anyone with a clue knows this, how did this get programmed this way?

Unfortunately, the one contact I had at Plaxo, Mark Jen, has left to join Tagged.

Someone from Plaxo needs to get in touch with me and rectify this problem and/or revert me to a previous version that I trust. I’m not very happy with you right now at all Plaxo, but I had previously found it’s service useful. The changing of the logo along with this is really destructive to their brand. I hope they do the right thing and fix this and give me a free dedupe for this incredibly foolish action on their part.