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TC08 Chicago – Ask The Wizard Live – Dick Costolo Talks Entrepreneurship

Dick Costolo gave a really raw, heartfelt talk about Feedburner, venture capital fund raising and venture capital. I won’t dwell on it here, but even though I’ve never worked directly on anything with Dick, we’ve had an amazing exchange of ideas and conversation over the years. Someday I hope I can take that relationship to an even higher level – mostly for the personal growth that I know it would cause rather than the monetization events it would likely bring. He gets it. Dick never stops learning and interacting every day. That restlessness is critical to his perpetual personal growth. Sorry, I think I did dwell on it a bit….anyway, here are my raw notes or his passionate speech that bordered on a rant at times…in the most positive way:

4 startups including Feedburner

Feedburner all founders had same equity percentage – very important to teamwork dynamic and success

Entrepreneurs worry too much about valuation

Market Opportunity – sizing, does the market need it, team, product, market

Location – No Black Swans

Funding
Cash – Don’t kid yourself

CCs, your misunderstood friends – finding the right one

Options/Equity – options, pool, common stock, dilution

Board Meetings – Should be strategic discussions, not operations, board package, timing and who should attend…

Hiring – Best Available Athlete, Roles and Flat Organizations, Hierarchy begets bureaucracy, replace with tools (eg SFA)…Don’t hire for position…hire people that can do almost anything…a jack of all trades…this reminds me of a lot of what BlackRock was like…I sat at 23 desks in 4 years, I don’t know how many projects I worked on during my time there, I understood every process in the company.

No offices. Open culture and communication are critical…

Experience or Enthusiasm?

Performance – performance reviews and subjectivity

KPIs

Growing the team
– Sales and Marketing – don’t hire until you are ready to sell
– Interview process – long

Product Development and Business Strategy
Serendipity and Adjustment – visit to the eye doctor

Launch Late to Launch Often – data models and programs architected for extensibility can beat point solutions every time (I agree this is critical)

Focus and Speed of Execution are a competitive advantage
– Internationalization
– Early biz dev can hurt you, so can any biz dev

Competitive advantage
– Be first to market, not most sophisticated, not the best product, be itirative and fast

Let people you don’t know help you win (open/api) and provide your products/service with the best opportunity to evolve in the market

Startups who ask people to sign NDAs are stupid! Gave a great (and way too fast!) discussion on this…I wish he’d write a detailed blog post of his rant. ?

Quantum barriers to entry and market share – Get market share, market share is the only thing you should focus on.

Revenue plan: Don’t kid yourself. Revenue ALWAYS ramps slower than you think it will.

Don’t do unnecessary things because you think you’re supposed to

Try to let the business model come to you
– Easy to say, not easy to do
– It’s easier to lower the price than to raise the price?
– Look for always on opportunities

Don’t worry about an exit strategy, worry about everything else

Be a big small company
– Public face of the company
– Have a specific voice, have a culture

Be competitive on your merits

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TC08 Chicago – Designing With Users In Mind

The following is a brief summary of the session that Former Feedburner folks Matt Shobe and John Zeratsky (I need to spend some time with that guy sometime) put on at TECH cocktail Conference 08.

Without further delay, here’s their tips on designing with users in mind!

Be Yourself – informal, fun

Be Fast – the perceived time when people see speed, they perceive the experience and organization as reliable. Image sprites can help this. Steve Souders is a good source on this topic.

Be Willing to Give Up Control – Give yourself permission to outsource certain tasks.

Be Engaged – have a blog, more importantly, be engaged in other blogs. It’s important to get the early adopters and beta testers to help you. It allows you to iterate.

Be Polite – Try to be considerate…from the users perspective.

Be Surprising – Do things outside the norm. Hackathon. Had new feature coding retreat days. Engage random users.

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TC08 Chicago – Looking at Technology For Your Business In New Ways

TECH cocktail CONFERENCE 08 in Chicago got started with Mike Domek, after which the guys from Threadless gave a simple and fun session with some practical insight

Problems

Scaling…printers, vendors, etc

Inventory is hard….

The Internet is Serious Business

Dealing with problems that we are not prepared to deal with… (can be an advantage too)

Advantages

Our Users – Do they care? Do they help?

Technology Agnosticism

Awesome Staff – “Innovation comes from the bottom up” – Golden advice on how to build a culture…

Harper then ended with an interesting comment about Bin Laden….implied that he saw some false flag elements…

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Dell Hires New CFO Brian T. Gladden

Good luck to him, I’d like to think that this might change the current dynamics I’ve recently laid out, but based on his background, I won’t get my hopes up…but oh my this AP story (link gone now) certainly raises questions about why Dell is nickel and diming customers if they can allocate this signing bonus and stock allocation…imagine if they spent $2 million and this stock on fixing Dell Inspiron laptop hinges instead?

Dell will pay Gladden a $700,000 annual base salary and a minimum target bonus of the same amount next March, plus a $2 million signing bonus, 223,000 restricted shares of stock and options on 922,000 shares, according to a company filing with the Securities and Exchange Commission.

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Happy 2nd Blog Birthday

I’ll keep this short. It’s not about me, it’s about *you*, my friends around the world who create a business network that empower me to reach people and accomplish things that I could never do all on my own. To all of you who practice the words below, I love you and thank you for your continued help and encouragement in my life adventures and for pushing me forward towards my goals of creating highly monetizable ventures:

“Businesses are not paid to reform customers. They are paid to satisfy customers.”

Peter Drucker

“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”

Jack Welch

“Innovation is the central issue in economic prosperity.”

Michael Porter

“Learning is not compulsory…neither is survival.”

W. Edwards Deming

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Sam Walton

To the rest of you, there is still hope for you and encourage you to come over to the other side. 🙂

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Hello Dell “Community” Lurkers

Dell has not fixed the design flaws and workmanship quality issues of my poorly built laptop Insiron 1505. They instead have chosen to play word games like they have with thousands other victims of Dell Inspiron purchases. Just Wednesday night I met two more Dell Inspiron quality victims when attending a local meetup group on a different topic. I wonder just how much shareholder value Dell’s alleged “community outreach” group destroys on a daily basis? If that group spent even one tenth the time standing by it’s products instead of making lame excuses they could be amazing, instead they have blog posts, like the one mentioned in the post below where they moderate comments about the truth.  

What Dell doesn’t know is A) people are now telling me their stories left and right and Dell’s inaction is increasing the likelihood of the groundswell to create the justifiable national Dell Inspiron recall (then maybe Charlene Li can tell the truth about Dell in her follow up book) and B) that when they sent me an email saying they consider this matter “closed” I could see that they then visited my blog several more times yesterday. I currently use a program called whoslookin.com to see who is visiting my blog. I find it beyond hilarious that Dell considers the matter “closed” yet they then visited my blog several more times yesterday further undermining their credibility.   

 Company Name                              Hits/Visits                       Last Request

Dell Computer Corporation                   16                               3:05 PM

I again repeat Danny Sullivan’s words:

 “My plea is simple. Empower your customer service people to simply replace things that don’t work rather than making them jump through whatever procedures you have in place that clearly don’t work.”