Customer Experience | Chief Business Futurist Blog

Posted on April 25, 2007July 23, 2009 by David Dalka — Leave a comment

Chicago Transit Authority – CTA Bus Tracker

The Chicago Transit Authority announced that they were going to implement this system wide.The CTA Bus Tracker site is located here. No word on how it will be integrated or word on how it will be optimized for mobile web sites. Why stop at buses, why not do the trains too?

Related CTA issues, why not extend the #20 “Northeast loop” to be 24/7 with all the new residences near the Aon building area?

Posted on April 18, 2007May 7, 2019 by David Dalka — 1 Comment

Google Disasterous with the Letter D

Apparently Google has considerable trouble in regards to the letter D.

First the Dmarc founders left Google.

Now http://www.dodgeball.com/ (dead link 11/2010) founders, Dens Crowley and Alex Rainert (please drop me a note if you read this guys), not only have left Google but they posed for a thumbs down photo that they have posted on Flickr, a Yahoo! property. The photo already has over 26,000 views and appears to have a viral element based on the view count growth, the interesting comments on the Flickr photo and a lot of blogosphere reaction. I’m trying to imagine how frustrated someone must be to post of photo of this nature, announce new project associations and state that they are throwing a party “to celebrate our escape”.

Putting my investment management hat on, I’d like for independent analysts to be allowed on the earning call this Thursday. If allowed to do so, I’d like to ask the following question, “Why is Google having such a hard time with HR and staffing issues, whether it is regarding hiring new employees, retaining pre-IPO employees (see podcast) or integrating acquisitions? Has Laszlo Bock’s background proven not to be the right style of leadership and is it time for a change?” The “all big companies are always ineffective” is a major cop out as there are big companies that are admired and in fact some cases adored.

Ideas on what to do with Dodgeball are everywhere you look. The comments on the Flickr photo are fascinating to read. P.S. When searching for these entries on Google Blog Search I found considerable splog/spam (MFA Made for Adsense) sites – Google should work to solve that issue.

http://spudswebnews.blogspot.com/2007/04/did-dodgeball-even-have-chance.html – Dodgeball Founder Departure – April, 2007 post – Dead link November, 2013

http://www.blogator.com/g/2833510 (dead post 11/2010)

Dodgeball Founder Departure – April, 2007 post

http://www.electrolicious.com/archives/2007/04/did_twitter_kill_it.html (dead post 11/2010)

Dodgeball Founder Departure – April, 2007 post

http://www.yugatech.com/blog/gooooogle/google-bought-and-killed-dodgeball/ Dodgeball Founder Departure – April, 2007 post – dead link 12 /2013

Dodgeball Founder Departure – April, 2007 post

http://mcmanus.typepad.com/grind/2007/04/two_dodgeball_f.html (dead link 11/2010)

“http://topicstop.blogspot.com/2007/04/google-alert-google_1007.html (dead link 11/2010)

Dodgeball Founder Departure – April, 2007 post

“http://ipfreaks.com/dreamscene/?p=2258” (dead post 11/2010)

Dodgeball Founder Departure – April, 2007 post

“http://www.tmesolutions.co.uk/web_design_kent/Marketing+News/2007-04-16/Google+dumped+by+Dodgeball+founders/3800849030” (dead link 11/2010)

Dodgeball Founder Departure – April, 2007 post

http://yummy.vermontconnect.com/cool/dodgeball-founders-leave-google-and-that-leaves-dodgeball-probably-dead/ (dead link 11/2010)

Dodgeball Founder Departure – April, 2007 post

http://google.blogoscoped.cn/?p=417 Dodgeball Founder Departure – April, 2007 post – Dead link November, 2013

Dodgeball Founder Departure – April, 2007 post

http://www.spiceee.com/pensaletes/2007/04/16/dodgeball-founder-quits-google-will-google-kill-the-serviceDodgeball Founder Departure – April, 2007 post – Dead post November, 2013

Dodgeball Founder Departure – April, 2007 post

http://www.teknolife.com/tech-news/disgruntled-dodgeball-founders-leave-google-infoworld/ post removed

Dodgeball Founder Departure – April, 2007 post

http://averageiq.org/dodgeball-founders-google.html – Dodgeball Founder Departure – April, 2007 post – dead link November, 2013

Dodgeball Founder Departure – April, 2007 post

EDIT: November 25th, 2012 – all of the URLs below are no longer active on the web, I’m removing them active link status:

http://youngmanhattanite.com/2007/04/ym-exclusive-dodgeball-founder-leaves.html
http://www.hypersuper.com/article/google-dodgeball-founder-quits-google-will-google-kill-the-service–610415
http://www.wayneporter.com/2007/04/16/dodgeball-knocked-out-by-twitter-google-snacks-on-dclk-is-twitter-next/
http://cellop.com/news/?p=2621
http://www.vecosys.com/2007/04/16/google-google-going-gone/
http://www.kpsforum.com/rss-news/10998-dodgeball-founders-leave-google.html
http://internet.webexpresspro.com/internet-news/disgruntled-dodgeball-founders-leave-google-infoworld
http://www.fixmood.com/dodgeball-founders-crowley-rainert-quit-google-in-frustration/2007/04/16/
http://techfold.com/2007/04/16/exodus-from-dodgeball-googles-growth-working-against-innovation/
http://www.infobong.com/wordpress/2007/04/16/linkdump-for-20070416/
http://pcniche.info/index.php/disgruntled-dodgeball-founders-leave-google/
http://indianinside.info/blog/2007/04/17/dodgeball-founders-quit-google/
http://socialnetworking.knowhow-now.com/blog/2007/04/16/disgruntled-dodgeball-founders-leave-google/
http://www.supermogul.com/2007/04/dodgeball_founders_dodge_veste.php
http://googlified.com/2007dodgeball-founders-leaving-google/
http://www.personalbee.com/227/12457964
http://dodgeball.sport-blog.biz/8626/dodgeball-founders-stop-playing/
http://mobiko.blogs.com/mutant/2007/04/dodgeball_found.html
http://coloradostartups.com/2007/04/16/overheard-at-the-googleplex/
http://ecpm.typepad.com/clickety_clack/2007/04/roundup_tellme_.html
http://www.vidfreeblog.com/2007/04/17/startup-meme-%C2%BB-dodgeball-founders-quit/
http://www.unofficialseoblog.com/2007/04/17/dodgeball-founders-quit-google/

Posted on April 17, 2007 by David Dalka — 1 Comment

Virgina Tech Shooting Tragedy – Potential Mobile Implications

Many times during yesterday’s unfortunate events at Virginia Tech, the problem of many of the people needing communication being in transit was discussed.

Mobile text messages(sms) and potential alerts were mentioned on numerous occasions as something that could have improved communication. While I firmly believe in the potential of mobile search and mobile communication combined with LBS to create increases in quality of life and lift ROI, yesterday also showed some limitations. Chief among these is the fact that there were numerous reports of “not being able to get through on mobile phones for hours”. Put simply, in most places, the mobile networks can’t handle everyone trying to use their phones all at once as they did during the Virginia Tech crisis yesterday and other crisis situations of the past. It appears that increased usage of Internet and mobile search services will tax existing infrastructure to it’s limits in many places and I’ve not seen heavy discussion of this issue or potential solutions.

Bleeding edge mobile technical solutions alone aren’t enough. Reliable networks are a must to make mobile search and mobile communication of the type that could have helped if utilized yesterday a reality. Let us ask the leaders of the mobile operators to make those networks a reality around the world using consistent standards that puts the customer experience first. Let’s start the process of addressing these bottlenecks now before the next crisis or surge in usage of services takes place.

Posted on April 1, 2007April 1, 2007 by David Dalka — Leave a comment

Matt Cutts Feeling WordPress Pain – Chapter 2

Yesterday I wrote about Matt Cutts painful WordPress experience upgrading to WordPress 2.1. Later in the day his blog was hacked. This once again shows that WordPress has released vulnerable software in the live environment. When is Matt Mullenweg going to put a quality control process in place to prevent these types of issues? matt mullwenweg enables matt cutts wordpress blog hack chicago gsb

Update: THIS NOW APPEARS TO BE AN APRIL FOOLS JOKE – BUT IT WAS EXECUTED EARLY AND IT’S TOTALLY BELIEVABLE – BUT DOING IT EARLY IS EVIL!!!

Posted on March 31, 2007 by David Dalka — 2 Comments

Matt Cutts Feeling WordPress Pain

Matt Cutts upgraded to WordPress 2.1 last night. It’s clear that it wasn’t smooth sailing – even for a tech guru like himself! When are Matt Mullenweg and Toni Schneider going to start taking these issues mentioned in Matt’s post and comments seriously?

Posted on March 31, 2007November 23, 2012 by David Dalka — 1 Comment

Chicago Police – My Thoughts on Recent Incidents

The recent Chicago Police incidents that have been caught on tape in Chicago seem to indicate that Chicago Police are poorly managed in terms of priorities and that leads to considerable questionable activities and a lack of accountability in the ward levels to regular citizen quality of life issue concerns.

There is constant finger pointing between 44th ward alderman Tom Tunney and the 19th district Chicago Police with no accountability. While Tom Tunney is responsible for approving the overgrowth of the Clark street bar area, he has done nothing to solve the parking problems and serious quality of life issues that he has created. Then there is Mayor Daley, a mayor that is not solving Chicago’s serious economic growth problems, ultimately his offices set the culture that allows a police force to be mismanaged and overburdened with paperwork to the point they frequently don’t file complaints that citizen’s request.

While the major media blames individual police officers, they should should look much higher at the Mayor and other upper administration management, it’s time for someone to run this city in the best interest of those who live in it.