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Getting noticed in the new word-of-mouth network

Robert Scoble: Keynote Speech: Naked Conversations

Talks about history, blogs are best way to get stuff indexed in Google.

There is an informal conversation network. Tells the story about how a few people he told that he was leaving Microsoft. How that spread and then a largely unread blog was the one that first posted it is why you need to pay attention to *ALL* bloggers, not just him.

Talking to bloggers is more important than covering Walt Mossberg.

People who read blogs are far more likely to click and take action.

The auto blog reader is more likely to click through to other auto sites.

Most people understand search engines. Talks about google.com and how people search “Yahoo” and vice versa. It demonstrates that it’s a Google world.

If you pipes are leaking, you need a plumber. So you type in “Chicago plumber leak” and you need to be on the top of the organic search results. Links are important and so are other things. Changing the content every day helps the algorithms. Blogs, due to the frequency of content update are excellent tools to do this.

He talks about the plumber blog that gets link due to the knowledge. Also talks about how he got a ripped off once with a carpet and is blog entry ranked higher than the company.

A dirty secret about Google is that the ad click through rate is lower there du to the higher educational level of a typical Google user.

People will link to audio and video more than they will text. Suggested video press releases. Be different. Hugh’s cartoon’s are different. Video and Flickr and other sites can create buzz.

Talked about the “Dell Hell” issue. (strangely few in the room had heard of it – shows how far we have to go) Tells the well known Jeff Jarvis story.

Talks about how to listen. (I would say this is Robert’s biggest gift)

Then gave examples of how he linked to complaints directly when he joined Microsoft, fascinating!

Currently, HP story is a great example. They have not listened to the blogosphere. It is making the ethics crisis there worse.

Every project should have a story behind it. Talked about channel 9 naming story and how Microsoft built transparency. The PR folks didn’t pay attention to our blogs and Channel 9 until we were in the New York Times. It’s so funny how that works. Tells more about telling good stories and how important that it. It’s all about story telling process.

If you post something it shows up in my RSS aggregator. Using RSS is far more productive!

How do I get my content viewed in new places…talked about second life.

Valleywag recently wrote about a bad pitch. Democracy Now, Z Fank, Ipod can aggregate. Steve Jobs used Rocketboom to do the recent Apple launch.    

Again, HP – where is the engagement in the ethical issues?

Ragan PR conferece 2006

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Scoble You’re Cracking Me Up!!!

The other day Scoble posted about how video blogs are superior to text and I disagreed. Well two days later he posts this gem about Yahoo!’s announcement today about slightly lower earnings due to lack of realization of projections and guidance. (Maybe they should take Progressive Insurance’s stance and not give guidance, now there is a positive idea!) Anyway, today, Scoble says banners are discretionary spending while text ads aren’t and Google is winning and will outperform in a recession….blah blah blah…well guess what there is a large home page ad from Ford on Yahoo’s home page right now as I write this. People are talking about this little change in guidance like Ford told Yahoo! to go get completely lost, that is *NOT* the case.

This particular analysis is way too simplistic and there is significant other information to consider:

1. Unless you work at Google in sales or finance (maybe PR like David Krane), you don’t have any idea how this has affected Google this quarter.

2. That Ford ad on Yahoo’s front page is a *branding* ad, a picture of an actual vehicle! Any SEM worth anything will tell you that getting people to see a text ad as good spend for branding is a hard sell.

3. The Auto industry adopted online advertising early in the game. Perhaps they are reaching a penetration point where further accelerated growth is not possible at the same level? To confirm this thought further, a senior Google person I know (who actually returns her phone calls – props to her!) that I met at ad:tech in July recently moved from, guess what the Auto sector to Consumer Package Goods shortly before I met her (her card still said Autos). Maybe Google analyzed these same facts and decided to redeploy a valuable asset, in this case a person, to a place where it woudl get higher ROI. Good for them.

4. I also know that Ford recently hired a SEO firm to do alot of work on alot of sites. Maybe it’s because they realize that SEO and not text ads frequently have a superior return? Hmmm.  

5. If text ads were the be all end all, why is Google launching radio and video ads?

6. UPDATE: Regarding financial services, this is all about the housing bust and no more “Own a $1.6 million dollar home for $99/month the first 4 years” text ads. I think this will affect everyone equally  in terms of earnings and hoepfully some of those types of ads will never return. 

So Robert which is it? Video and/or pictures or text?

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Marshall Field’s Sentiment has Blogosphere Legs

Yesterday’s loud announcement of a Macy’s boycott (forward via e-mail to friends) and destruction of new Macy’s credit cards to loud cheers shows that customers aren’t satisfied with Macy’s decision to remove and destroy the Marshall Field’s (and other) brand name. If Federated’s CEO Mr. Terry Lundgren and board of directors thinks this strong feelings of people are going to go away on this they are wrong. Since traditional newspapers get significant advertising revenue from Federated they have little incentive to push the true story (notable exception: big props to P.J. Huffstutter of the LA Times), this is a job for bloggers to work to reduce the store’s sales and eventually force Federated to sell these stores to someone who will change the name back to Marshall Field’s. This may take months or even years, but it can happen!

Notice all the blog posts out there, the conversation is only starting to link, bond and discuss (use “Macy’s boycott” and “Marshall Field’s” in your posts/tags): Dauber’s Chicago Blog, The Budget Fashionista,  baka_duo_neka, ikam, Temporary Trouble Spots, All-American Girl’s Road Trip, etc…

The Chicagoist.org also recently reported Macy’s doesn’t even know what street it’s located on!!!

Stay tuned to fieldsfanschicago.org and the blogosphere for more info. Rumor has it Macy’s is seeking a variation to put up a large neon sign and that there is a zoning committee meeting on September 15, 2006 at Chicago City Hall regarding this eyesore. Contact your Alderman and ask that this be stopped!

Macy’s is not what the lady (customer) wants, she wants Marshall Field’s (other flickr photos):

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Marshall Field’s – Always Alive in Our Hearts

Though the name Marshall Field’s survived 154 years, two major fires and one flood of it’s basement, those heartless people at Federated Department stores have already killed Marshall Field’s and it’s web site – a full day early! OK, for those of you not in Chicago, some “branding geniuses” thought changing the name of Marshall Field’s after 154 years to Macy’s was a good idea, but it’s isn’t, wasn’t and never will be. You can see the hatred in Chicago blogs. See the outpouring of emotion on this issue here and here and well you get the idea already.

Please join us to witness anger, tears and protest at 9AM Saturday in front of the Marshall Field’s State Street store!

200px-Marshall_Field's_logo.svg

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Future CEO Hired Outside of Industry

In a smart move, Ford hired outside it’s own industry for it’s next CEO.

Imagine that, hiring someone for their knowledge and competencies, realizing that fresh perspectives are necessary to lead in a different way and solve unique and complex problems. Great article and a better decision. Are you listening search engine and interactive marketing leadership and boards of directors?

Good luck, Alan Mulally, you are taking on an immense challenge.

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I’m Outside The “Frothy Bubble 2.0”

Why do I love holiday weekends? Because the major media goes home and there is a ton of great blog posts out there based on people’s core thoughts everywhere I look (including my blog) instead of the major media discussion follow on. In fact, why does David Sifry of Technorati make the mistake of classifying these big media sites as blogs at all if they don’t allow trackbacks, comments and true discussion? David you should really fix that.

What Scoble talks about in his post along with a cast of great comments is interesting and all too accurate. But the notes about lack of retail investor involvement are encouraging, I don’t think we have Silicon Valley restraint to thank for that I think we have Enron and Sarbanes-Oxley (higher cost of doing IPOs and being public now).

In Flickr doesn’t suck, the Don McAskill post states, “Companies triumph over market leaders all the time. They do it by innovating and executing brilliantly.” What a refreshing thought process. Sad to see it on a site discussing 19 zillion unnecessary photo sharing sites that gets tons of traffic discussing this topic, but refreshing nonetheless. So, maybe people are focusing on the businesses that tech guys are building and hyping because they are missing the critical element – business skills, search engine optimization and related expertise. A product manager is someone with a combination of business and technical skills in every successful company I’ve ever been a part of, I doubt this rule will change. People need to think bigger than “Google will buy us”.

What is wrong with Frothy Bubble 2.0? It’s not based on basic business principles like customer satisfaction, unmet needs and workable business models. I can spot this stuff a mile away when I talk. For example, when I went to Search Engine Strategies last month, one Web 2.0 person I know asked me, “Why are you going to such a boring conference, dude?” That sentence wouldn’t be right without the dude would it? Well, I had the time of my life and I learned a ton of great stuff to boot! Meanwhile his project is $100,000 in expenses and no revenue in sight.

So what is there to do? How about looking at some of the business plans I’ve seen that make sense, have revenue models and either go into new markets or attack fundamental basic flaws in the existing search engines? Naw, that would take real work, less photos at parties and it would take brainstorming and thinking outside of the box.

Think about it, pick up the phone if you have a real idea or you are an angel investor – especially if you are one that doesn’t even own a camera – then I really want to hear from you!!!