Dell has not fixed the design flaws and workmanship quality issues of my poorly built laptop Insiron 1505. They instead have chosen to play word games like they have with thousands other victims of Dell Inspiron purchases. Just Wednesday night I met two more Dell Inspiron quality victims when attending a local meetup group on a different topic. I wonder just how much shareholder value Dell’s alleged “community outreach” group destroys on a daily basis? If that group spent even one tenth the time standing by it’s products instead of making lame excuses they could be amazing, instead they have blog posts, like the one mentioned in the post below where they moderate comments about the truth.
What Dell doesn’t know is A) people are now telling me their stories left and right and Dell’s inaction is increasing the likelihood of the groundswell to create the justifiable national Dell Inspiron recall (then maybe Charlene Li can tell the truth about Dell in her follow up book) and B) that when they sent me an email saying they consider this matter “closed” I could see that they then visited my blog several more times yesterday. I currently use a program called whoslookin.com to see who is visiting my blog. I find it beyond hilarious that Dell considers the matter “closed” yet they then visited my blog several more times yesterday further undermining their credibility.
Company Name Hits/Visits Last Request
Dell Computer Corporation 16 3:05 PM
I again repeat Danny Sullivan’s words:
“My plea is simple. Empower your customer service people to simply replace things that don’t work rather than making them jump through whatever procedures you have in place that clearly don’t work.”