On October 9th, I wrote this about Kathy Sierra’s “Knocking the Exuberance Out of Employees”.
It’s a great post and it relates to a lot of problems in the business world in terms of having innovative customer service. Let’s hope her post prompted some people to realize that operating in this manner is a mistake.
Congrats!
i think its really cleaver and not everyone could manage to do this
Thank you so much David! I’m really honored, wow.
“Let’s hope her post prompted some people to realize that operating in this manner is a mistake.”
Yes, I’m hoping too. I do realize that this is much harder to do in practice with humans, as opposed to *horses* ; )
Cheers