The following is a brief summary of the session that Former Feedburner folks Matt Shobe and John Zeratsky (I need to spend some time with that guy sometime) put on at TECH cocktail Conference 08.
Without further delay, here’s their tips on designing with users in mind!
Be Yourself – informal, fun
Be Fast – the perceived time when people see speed, they perceive the experience and organization as reliable. Image sprites can help this. Steve Souders is a good source on this topic.
Be Willing to Give Up Control – Give yourself permission to outsource certain tasks.
Be Engaged – have a blog, more importantly, be engaged in other blogs. It’s important to get the early adopters and beta testers to help you. It allows you to iterate.
Be Polite – Try to be considerate…from the users perspective.
Be Surprising – Do things outside the norm. Hackathon. Had new feature coding retreat days. Engage random users.