Best Blog Post of 2006 (non-search engine related)

December 31, 2006
Filed Under Change Management, Customer Experience, Google (GOOG), Metrics, Mobile Search Marketing, Online Recruiting, Recruiting, Reputation Management, Search Engine Marketing, Social Media, Yahoo! (YHOO) |

On October 9th, I wrote this about Kathy Sierra’s “Knocking the Exuberance Out of Employees”.

It’s a great post and it relates to a lot of problems in the business world in terms of having innovative customer service. Let’s hope her post prompted some people to realize that operating in this manner is a mistake.

Congrats!

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    • Comments

    2 Responses to “Best Blog Post of 2006 (non-search engine related)”

    1. natalie on January 1st, 2007 3:25 pm

      i think its really cleaver and not everyone could manage to do this

    2. Kathy Sierra on January 3rd, 2007 3:57 pm

      Thank you so much David! I’m really honored, wow.

      “Let’s hope her post prompted some people to realize that operating in this manner is a mistake.”

      Yes, I’m hoping too. I do realize that this is much harder to do in practice with humans, as opposed to *horses* ; )

      Cheers

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