Costco - Now Customer Listening?

December 24, 2006
Filed Under Customer Experience |

In September, I made a post about my feelings about Costco (COST). In it I posted about some items they needed to restock and the need for a change in culture focused on customers.

Costco has now restocked one of these items, the Texas Garlic Toast (after dropping the high end product consumers rejected). I hope it is a sign that they are starting to focus on the customers needs and would like to encourage them to focus on the remaining concerns in my previous post in 2007. In addition, the Lincoln Park Chicago store needs faster register checkout.

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