Posted on Leave a comment

Costco (COST) – Needs Customer Focused Perspective – Post #2

On my last trip to Costco, September 3rd, I discussed some problems and things needing change.

My return visit today showed that they still haven’t changed any of the items mentioned, in fact some were worse today.

The Palmiers had not been restocked.

The romaine lettuce all had expiration dates two days from today. Being in a single person household, I don’t mind buying the six stalks, but I expect there to be stock that has expiration dates of at least a week from today at all times, I mean I’m not buying wilted lettuce from a half price store.

The cashier experience was again disappointing. Somebody in front of me had a paper check (why do they even still allow that at all?). The cashier then forgot to ring up the juice in my cart. Worse, there were long lines *again* due to not enough cashiers being open, yet there was an army of folks at the manager’s station. I mean every week this place acts surprised and like it’s a new experience to have customers come up the registers ten minutes after the store opens.

This store continues to be the most disorganized Costco I’ve ever visited, I wonder why they aren’t taking the customer feedback more seriously.

Leave a Reply

Your email address will not be published. Required fields are marked *