Shel Israel says Dell warned customers about the Sony hot battery problem. However, I’ve got to say not good enough here. In fact my Dell laptop does run hot. When I got a recall notice on my car once, they mailed me a letter and notified me directly. What a concept actual communication to the affected customer.
Dell has the data to inform the customers themselves directly. Instead they are sending people to a lame web site, http://www.dellbatteryprogram.com, asking customers to do their work for them. If you are Dell you have service codes, you have email addresses in other words you have all the data necessary to contact these people…yourself. You didn’t need to spread panic in this manner. You could have issued a statement saying “We contacted all the parties with the batteries under recall and will immediately be shipping them the new batteries after we have verified their current address.”
Dell, you can and should do better here. I want you to tell me whether I’m affected. Even if I’m not, my laptop still runs hot, why is that?
Speaking of Dell, the Dell blog has still never acknowledged my post about USB shortcomings in my new Dell desktop. Will they ever innovate from customers?
I thought the battery recall issue would be proactive like this as well.
Gentlemen,
I just pruchased a dell Inspiron M140 and I have learned that the battery in my M140 may be one of the batteries that have has had problems in a number of dell computers…my battrey number is: KR-OC9553-587-E18Z. If this is a battery that is supppose to have been included in the battery recall, I would sincerely appreciate being notified. Also if this is not one of the batteries that were not included…I would appreciate a notification in either case…as this battery hold at the longest a 10 min charge.
I thank you for your assistance and will be waiting a reply……Thank You, Craig Manning…(602)690-2230. Thank You again, Craig Manning