As I posted on Easton Ellsorth’s blog, the emerging future of corporate blog leadership should likely be:
LISTEN – to other blogosphere posts
ACKNOWLEDGE ISSUES – by linking to the post and talk only about how that issue is being addressed
LISTEN AGAIN – to all feedback
ANSWER – include a we hear you and are working on the problem if it can’t be immediately addressed
On July 7th, I posted a balanced review of my new Dell Dimension 9150, it would be great if Dell acknowledged the USB port shortcoming on their blog and discussed ways they could instruct UPS to actually treat people like the true customers they are when delivering packages. This would demonstrate that they are learning and innovating from customers which is what it is all about!